SMS Terms and Conditions

Why am I receiving texts from TLC?

At the time you scheduled your appointment, you were asked if you would like to a text reminder of your appointment time.  By saying yes, you opted in to receive one text message per appointment scheduled, up to five per month.

Do I have to pay anything if I send or receive SMS messages to an ExactTarget short code?

There is no additional charge for sending or receiving SMS messages to an ExactTarget short code. However, Msg&Data rates may apply. Check with your carrier for the details on your plan.

What carriers are these short codes provisioned on?

Alltell, AT&T, Sprint, T-Mobile®, Verizon Wireless, Boost, Cricket, MetroPCS, Nextel, U.S. Cellular, Virgin Mobile, ACS Wireless, Appalachian Wireless, Bluegrass Cellular, Carolina West Wireless, Cellcom, C-Spire Wireless (formerly Cellsouth), Cellular One of East Central Illinois, Cincinnati Bell Wireless, Cross/Sprocket, Duet IP (AKA Max/Benton/Albany), Element Mobile, Epic Touch, GCI Communications, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri Celluar), Illinois Valley Cellular, Immix (Keystone Wireless/PC Management), Inland Cellular, iWireless, Mobi PCS, Mosaic, MTPCS/Cellular One (Cellone Nation), Nex-Tech Wireless, nTelos, Panhandle Telecommunications, Peoples Wireless, Pioneer, Plateau, Revol, Rina – Custer, Rina – All West, Rina – Cambridge Telecom Coop, Rina – Eagle Valley Comm, Rina – Farmers Mutual Telephone Co, Rina – Nucla Nutria Telephone Co, Rina – Silver Star, Rina – South Central Comm, Rina – Syringa, Rina – UBET, Rina – Manti, Simmetry, South Canaan/CellularOne of NEPA, Thumb Cellular, Union Wireless, United, Viaero Wireless, West Central Wireless.

How do I opt-in to TLC SMS programs or short codes?

To opt in for appointment reminders, speak to one of our customer service representatives at 1.888.TLC.2020.

How do I opt-out of TLC SMS programs?

To discontinue receiving SMS messages from an TLC short code, text TLCSTP to 28767.

Who do I contact for help?

For additional help, please call 1.888.TLC.2020, or text TLCHLP to 28767.

Where do I learn more about TLC privacy policies?

For additional information regarding TLC privacy policies, please visit this page.